The Story of Luay and the Disappearing Client

Luay, a sales pro at a growing tech company, was excited when a big lead—Mohamed Gohary—responded fast to his demo. Mohamed asked smart questions, seemed interested, and even said, "This is exactly what we need!"

But then… he went silentttttttt.

Luay sent a follow-up. Nothing. A week later, another message. Still no reply. After the third try, Luay started thinking: Did I say something wrong? Was it the price? Or did Mohamed just get busy?

Sound familiar?

Why Prospects Go Silent (And It’s Not Your Fault)

Like Mohamed, many leads disappear for reasons you can’t control:

• They got busy (work emergencies, meetings, travel).
• No urgency (your solution is "good to have," not "must have").
• Too many options (they’re comparing, and it’s taking time).
• Budget changed (maybe this quarter, it’s not a priority).

How Luay Got the Conversation Back on Track

Instead of sending boring "Just checking in!" emails, Luay tried this:

1. The "Last Chance" Email (Straight to the Point)

Subject: "Mohamed, should I close your file?"

Body:

"Ahlan Mohamed,

I haven’t heard back, so maybe things are busy on your side. Should I close this for now? If you’re still interested but timing isn’t right, just say ‘Later’—and I’ll follow up next quarter. No problem either way!

Shukran!"

The result was: Mohamed replied: "Ya Luay, my bad—got stuck in meetings. Let’s talk next month, inshallah."

2. The "Value First" Follow-Up (No Pressure)

Subject: "Quick tip that might help you…"

Body:

"Mohamed,

Saw this case study where a company like yours saved 20% time using [FeatureX]. Thought you’d find it useful!

Want a quick call to discuss?

Best,

Luay"

Result: Mohamed booked a meeting.

3. The "Clean Exit" (For Leads Who Never Reply)

Luay didn’t waste time chasing forever. If a lead went cold, he moved on but kept them in his CRM for a future check-in.

Your Turn 💪🏼 : How to Deal With Silent Leads ✅

1. Don’t stress—it happens to everyone.
2. Send a simple "last chance" email—give them an easy way to respond.
3. Share something useful—not just "Hey, remember me?"
4. Know when to stop—focus on leads who actually engage.

Pro Tip: Use a CRM (like Salesforce!) to track follow-ups automatically. Connect with us now at sales@cloudastick.com with your inquiry, we're one click away.

At Cloudastick Systems, sustainability is at the heart of our mission. As a Salesforce consulting partner, we are dedicated to leveraging technology not only to transform businesses but also to contribute to a more sustainable future. We recognize the role the tech industry plays in environmental stewardship, and we’re committed to integrating sustainable practices into our operations and services.

Cloud-Driven Sustainability

Cloud computing, by nature, is more sustainable than traditional on-premise systems. By helping businesses transition to Salesforce’s cloud-based solutions, we reduce the need for physical infrastructure, lower energy consumption, and decrease hardware waste. Our clients can operate more efficiently and sustainably, with tools to monitor and measure their environmental impact through Salesforce’s powerful reporting capabilities.

Internal Sustainability Initiatives

Cloudastick Systems is committed to minimizing our environmental footprint. We have implemented a hybrid work policy to reduce commuting emissions, and our offices prioritize energy efficiency and waste reduction. We’ve adopted a cloud-first approach to eliminate the need for on-prem infrastructure, aligning with Salesforce’s net-zero goals.

Sustainable Growth in Egypt

As an Egyptian-based company, we aim to contribute to the country’s sustainable development by promoting green technology solutions. We believe that economic growth and environmental responsibility should go hand in hand, especially in developing countries like Egypt.

A Commitment to the Future

Sustainability is a core value at Cloudastick Systems. We will continue to lead with responsible practices, guiding both our company and clients toward a greener, more sustainable future.